GROWTH
Over the past quarter-century, the agency has grown to a staff of twelve professionals, each dedicated to working closely with our clients, to understanding their needs, and to providing for their protection and peace of mind. And, as a benefit of our growth, we continue to gain greater flexibility and diversity in the coverages we can offer our clients. Our greater influence with the companies we represent enables us to provide more coverage options at competitive prices.
We are a member of Associated Risk Managers International (ARM), which significantly broadens the portfolio of products and services we can provide to our clients. Through this membership we have ready access to a large array of wholesale insurance programs, surplus lines and reinsurance brokerage capabilities, property/casualty claims administration, benefit claims administration and an extensive network of brokers and consultants in more than 100 countries worldwide.
RESOURCES
Our ongoing commitment to providing our staff with state-of-the-art equipment, technology and information enables us to serve you in the manner you expect — and we respect. We continue to explore and expand our automation capabilities and require our personnel to pursue educational and training opportunities, all with the welfare of our clients in mind. The combination of technology and prepared staff enables us to interface efficiently and effectively with the companies we represent in order to offer clients immediate and accurate information on available coverage, terms and options.
SERVICE
At the Abbate Insurance Agency, each client is served by a customer service representative who is responsible for the account. The representative is trained and qualified to handle all questions pertaining to the processing of your account. And, as insurance professionals, we periodically review your account and keep you informed of new developments in the industry.
So, whether you’re a large, multi-dimensional organization, a small business or an individual, you can rely on the Abbate Insurance Agency to address your needs — personally, efficiently and courteously — and always with your interest first.
That’s how we’ve done it for 30 years - and that’s how we’ll continue to do it.
Trusted Choice® Pledge of Performance
Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
• Work with you to identify the insurance and financial services that are right for you,your family or your business and use our access to multiple companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
• Help you solve problems related to your coverage or account.
• Explain the coverages and options available to you through our agency, at your request.
• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
• Use our experience and multiple company relationships to customize your coverage as needed.
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our
commitment, so we may take corrective action.
